MP
Mahmed P

1 reviews | Active since Sept 2013

13 Feb 2022, 14:50

Fuel mixed

Good day My name is Siraj i filled at BP garage in King William's Town at Alexandra Road on 12-02-2022 around 08:00pm but petrol attendant filled wrong fuel i asked for Diesel 50ppm but he filled ULP, i was driving back to home while i was driving my car started jurking and switched off i went to BP Fuel station and informed Petrol attendant that he has filled wrong fuel but he did not attend me instead he was very rude he told me that he did not filled wrong fuel and walked away, so i asked for person incharge, i spoke to supervisor and explained to him about wrong fuel, supervisor told me that he will sort it out have my car fixed by the morning he will do the necessary paperwork so when next shift comes in the morning they will know exactly what to do, i went in the morning surprisingly no one neither other supervisor knew anything about my fuel mixed car!! The supervisor called the owner and told him to tell me to come at 12:00pm today, i went at 12:00pm, as I was asked to come but once again no one helped me. Neither owner was there. I called the fuel station at 13:50. He told me that the boss never came yet, but the supervisor told me that he will call the mechanic and call me back in 15minutes but I never received any call from them. This negligence of petrol attendant has caused huge disruption to my business as i supposed to be leaving for Nelspruit for business purposes, but BP fuel station has not shown any remorse nor they willing to help, i've been humiliated by keep going at BP for answer but nothing has been helped yet nor they care for customers. I needed to bring this to higher management which they can deal with this issue, i feel like never to use BP Station again nor i'll advised any one to use it.

Regards Shiraaz ***

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply10 Mar 2022, 14:48
Official
Good day Mahmed, 

Thank you for bringing this matter to our attention. 

Please note that I have responded to your complaint directly to your email address provided. Please could you take a look at my communication and revert so that we may get to the bottom of this issue for you. 

Thank you once again for your time. 

Kind Regards, 

BP Customer Services Team