1 reviews | Active since Jul 2019
***** on petrol
In 02 May 2019 I went to BP garage in park town on empire to pore petrol, however when the attendant was done I paid for the petrol, when I checked my petrol it was the same as before no change and the attendant was nowhere to be found and when I asked the other attendant what could be the reason for it not to move, he said it might be the temperature and that when I drive it will kick and change but thing happened which forced me to pour petrol again. I let the incident go and didn't report it, took my car in to be checked and nothing was wrong.
Today 18 July 2019 same garage does the same thing to me ,I pour petrol and no change again, when I ask the attendant what was wrong ,he said that I should switch my car off completely and start again it will move,nothing happened and now again I'm left with no petrol and i paid ,manager came showed me the footage which still didn't solve the fact that i have no petrol in my car and I paid.
I was warned about a **** that petrol attendants do when pouring petrol, which is that in one car the driver will request petrol for 600 and only pour for 400 and they keep the 200 and that will be replaced by the next car.
I never have any issues when pouring petrol but twice in one place, shows that they are taking advantage and the managment is doing nothing about the poor service they give, I have all my proof and still was done, I was angry and late for work because management didn't want to assist.
We're very sorry to hear about the bad experience you had at one of our BP site.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have escalated this matter with our team at BP empire who advised that they have spoken to you regarding this matter this morning. As per our telephonic discussion we can assure you that this matter is taken very seriously and will be escalated further.
Should you require any feedback please use the reference provided to you.
Kind regards
BP Customer care team
We're very sorry to hear about the bad experience you had at one of our BP site.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have escalated this matter with our team at BP empire who advised that they have spoken to you regarding this matter this morning. As per our telephonic discussion we can assure you that this matter is taken very seriously and will be escalated further.
Should you require any feedback please use the reference provided to you.
Kind regards
BP Customer care team
