Formal Complaint Regarding BP Garage – Lack of Pricing, Rewards Card Issues, and Staff Harassment

I am writing to formally raise a complaint regarding my recent experiences at your BP garage 108 Landdros Mare St, Polokwane, Limpopo. There are several ongoing issues that have made it extremely unpleasant to visit this location, and I believe they require urgent attention:

1. No Pricing on Shelves Many of the items inside the store do not have visible price tags or shelf labels. This makes it difficult for customers to make informed purchases and causes unnecessary confusion at the till. 2. Inability to Use BP Rewards Card Despite being advertised, the BP Rewards card system is either not functional or is being refused by the staff. This denies loyal customers the benefits they are entitled to, which is highly frustrating. 3. Harassment by Petrol Attendants Most concerning is the behavior of certain petrol attendants at this garage. Myself and others have felt harassed and intimidated when visiting. This includes aggressive communication and unwelcome behavior, which is completely unacceptable.

I hope BP takes these concerns seriously. I urge you to investigate this location promptly and take the necessary steps to ensure a safe, respectful, and functional customer environment. Please confirm receipt of this complaint and inform me of any action taken.