ZR
Zandile R

1 reviews | Active since Jun 2015

09 Jun 2015, 15:12

Duplicate Transactions on my account

I filled up my car on the of 2nd June for R500. A week later ( 9th June) the same transaction ran again for another R500. What BP did was to deduct money from my account twice!! This is the second time this has happened and someone needs to attend to this. I don't know how many other people have experienced this or failed to notice it. For all we know this has been going on for months! Luckily FNB picked it up and reversed the transaction. I was unable to reverse the previous one. BP I want my money back! I will definitely not fill my car up there anymore!

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply11 Jun 2015, 13:19
Official
Hello ConsumerChampion,

We acknowledge receipt of your complaint. Please note the speedpoint machines at the service stations belong to the various banks. Hence when you are debited twice for one transaction, you should contact your bank.
Kind regards
Customer Support