Drama

I went to fill up the fuel at monte BP, we were assisted by Itumeleng. My husband asked for 5 liter and I heard the guy confirming. While we were busy communicating, boom it's R500. I told him that we only have R150 in the card. He called Richard, they suggested to drain it and that was the only way to sort the issue out. We waited for 35 min while Richard was running around the store, itumeleng waiting. My husband told itumeleng to check if Richard is winning because we've been waiting for roo long. I went to check Richard as Itumeleng was reluctant. I found him leaning to the counter talking with the lady. I told him that we need to go. Then Richard brought a thin black pipe and 25L bottle. Itumeleng started to give us attitude when my husband told him that he want to pay what he have and leave as they don't have solutions. Itumeleng was like " you won't leave the garage unfortunately " and he starts with the fleit. I requested my husband to take him a video so that we have evidence for all this process and the attitude itumeleng is giving us. They couldn't drain the fuel and I went to ask for the manager s contact number. I asked from the cashier wearing pnp uniform Pamela. She says management knocked off and she doesn't know either her number or store contact number. She said i should ask Maphuthi. Maphuthi was able to help and gave me excuse that Pamela is a new employee hence she doesn't know store details. I contacted Helen ( the manager) she was professional and kind. She called and spoke to Richard. All attended came to hear the story, Itumeleng explained. The come Sazi, very calm and professional. He asked them to stop what they are doing as it can result in mechanical issues and the company will be held accountable. He asked me if I'm able to come back and pay outstanding balance, while Itumeleng was saying " they can go I will pay". I told Sazi that I don't want itumeleng to pay, the way he's rude we will attract bad luck. Because of Sazi I agree to come back the following day after and pay. The guy is an amazing problem solver and he doesn't waste time.