1 reviews | Active since Mar 2011
Double billing on Petrol Invoice BP M1 OASIS
On the 26th January I filled up my car for an amount of R562.21 at BP M1 Oasis and paid with my debit card which went through straight away. 3 days later on the 29th I got a debit notification of BP M1 Oasis, this time the amount split into two Petrol R522 and oil R39.90 which I could not see on the notification. This made me wonder if this was done purposely since the initial debit was R562.21 and why split the amounts ? I then called BP and was transferred to Andries who immediately put the blame on my bank and told me its not for the first time, this bank* is always making problems for them with the clients. I then called the bank and my bank explained the merchant language and that the retailer might have only banked on that day hence the double debit. I have to know follow the process of lodging a dispute for my bank to reverse the 2nd debit, due to frustration and need of my money immediately I called BP again and asked for the person that does banking, I was kept on hold for almost 15 minutes and hanged up eventually. I called again and some lady answered this time and told me its not their problem I must take it up with my bank and just hanged up! no remorse or caring!
We acknowledge receipt of your complaint. We will investigate and revert.
Kind regards
Customer Support
We acknowledge receipt of your complaint. We will investigate and revert.
Kind regards
Customer Support
