PW
Peter W

1 reviews | Active since Feb 2016

28 Feb 2016, 14:33

Do you not have any respect for clients BP?

BP in Mitchell's Plain refused to refund the deposit that I had paid on my gas cylinder because the manager claims that he acts on instruction from his boss and that I must see his boss on Monday. I don't know this manager's name because he refused to give it to me, saying that my problem was with BP Promenade and not him. <br> <br> 51 km's later, at BP in Tygervalley, I am told that I cannot get a refund for the cylinder in my possession because the gas cage is full. <br> <br> I do not appreciate not being able to get the money which I have paid as a deposit for something in my care in good faith, when I have returned it as required. <br> <br> I also do not appreciate the disrespect and insolence experienced by the managers of both of these service stations. <br> <br> I still have the gas tank which is not mine but for which I have paid a deposit - I am also out of pocket on 54 km's of fuel, and nowhere closer to getting my money back, <br> <br> This is completely unacceptable.

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply03 Mar 2016, 17:04
Official
Hello peter.walker,

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards
Customer Support