AS
Annalene S

1 reviews | Active since Mar 2015

14 Jun 2018, 09:21

Disgusting Service from Owner

We stopped at BP service centre in Voortrekker Road, Parow last night. My husband asked the petrol attendant if he could check oil and water, he was told that they do not give water. I understand with the water restrictions we were rationed, however, the restrictions have been partially lifted. the owner came out, on his way home, when my husband confronted him, he politely brushed him off, screaming "just like you have to pay for water, so do I" he just kept on walking towards his car, no apology or subtle explanation. I then told him that as an owner of the garage, his response and attitude is appalling as we are paying customers as well like everyone else, he just brushed me off, mumbled something and left. when mentioned to him that in MP (we live there) without hesitation the petrol attendants assist. he said "go back there" That is pathetic service and to think it came from the owner called MR CHRIS Shame on you!!!! is that how you treat your customers or just certain ones once before I filled up with R450 unleaded and asked that they swipe my avios card. when I asked about the Jive that one gets if filling up with more than R400, I was told, no they don't give it. so my take on MR CHRIS, he is a selfish arrogant business owner who hopefully doesn't get much business at all. may the water restrictions, petrol hikes put a damper on your business!!!!

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Replies (2)
BP Southern Africa
BP Southern Africa's reply14 Jun 2018, 09:32
Official

Good Day,

Thank you for taking the time to bring this to our attention, we appreciate it and value your feedback.

We will investigate and get back to you shortly.

Kind Regards

BP Customer Service

AS
Annalene S's update03 Jul 2018, 15:17
Reviewer Update
19 days later, definitely does not meet the " get back to you shortly" deadline!