Disgusting service

Good day. I type this email with utter disappointment as I have received the worst service from BP on William Nicol in Fourways, this is the BP coming into Fourways from the freeway, which will be on your left as there’s a BP on the opposite side as well.

Usually I fill at the BP on the right when coming out of Fourways in the morning, I had been in a rush and therefore waited for the afternoon, to my regret I had the most poor service from the staff and management.

Firstly I do not know approx. how long I had to wait to receive service, the petrol attendants blatantly ignored us and filled up for cars that arrived after us, my husband had hooted twice to get service no one bothered, he then jumped off and spoke to an attendant and was still ignored, Minutes after one of them came through to fill up. Furious already the attendant fills up my tank and after his done mentions I will not get my Pnp points as the machine does not work to load the point, Should this not be communicated to the customer before filling a full tank?

We then requested for the manager who is a white female Sindy/Cindy-She comes over and explains she did not know the machines were not working to load points, again lack of communication between staff and management, we had explained the poor service and being ignored by the staff, she apologises with no real care and says she will have a look at the cameras, Takes my number up until now hasn’t contacted me, offered me coffee like really…?? She then says staff are changing shifts so that’s why service is slow, should management not be ensuring staff are phasing in and out efficiently? ,also the staff I had been complaining about where attending to other cars rather than me and not the ones running home. There after I explain to her BP will be losing a lot of customers with such slow and poor service and that I will not bother filling again with BP going forward and she says WELL ITS YOUR CHOICE IF YOU DON’T WANT TOO, is this the service a customer who fills at BP on a weekly basis a full tank of petrol should receive from management ? explains why the staff have a don’t care attitude as well. I am more than happy to take my business elsewhere. I will surely not be returning to BP as I do not need to take my business where it is not appreciated. I am truly disappointed and disgusted with the service.