HK
Hollyson K
1 reviews | Active since Oct 2018
23 Jul 2019, 20:02
Disgusting Service
BP GARAGE car wash in Northcoast road DBN. The Indian old man who is the Manager is extremely rude, arrogant and very unprofessional. I brought my car in for a wash, and not knowing that they don't take cards for payment, the Manager asked me to leave my car and walk a kilometre to draw cash since the garage does not even have an atm! I refused to walk I said they must finish my car, I will leave my ID and go draw the cash! The manager refused, asked them to stop washing the car because i have no money!!!!! I felt very humiliated and drove off with a car full of washing gel!!! The manager could not go an extra mile for the customer!! Pathetic service and disgusting
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BP Southern Africa's replyOfficial
24 Jul 2019, 11:03Good morning Hollyson,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with site management,
Kind regards.
BP Customer Care team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with site management,
Kind regards.
BP Customer Care team
BP Southern Africa's reply24 Jul 2019, 11:03
Official
Good morning Hollyson,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with site management,
Kind regards.
BP Customer Care team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with site management,
Kind regards.
BP Customer Care team