CM
Caleb M

1 reviews | Active since Oct 2013

10 Feb 2019, 00:12

Disgusted

I went to the BP on Bram Fischer the other day..

Walked into the store to grab a few things. Where to my dismay I was met with a rude imployee and I walked away feeling disgusted.

Paints the scenario above:

rude |. Employee Employee |. Cashing up ________________________________________ Put food here Me

Now the rude employee sat on her phone watching a video bare in mind theirs no one at her till. I asked she's busy with cash up are you not going to help me. She said I put the food on that side I must wait. So instead of reaching and scanning my goods I got an executive summary of how their system works. Are you ****ting me that you will sit on your phone and do nothing to serve me. Yes.

So I left without buying what I had origanily came in for.

Never use the BP again I'll use the Malinbongwe BP because there I know Lettie, Julia, Francia, Patrick oh and Norman who has left but knew me for many years still texts me.

Scariest thing is this will fall on deaf ears. Another customer who will move on with life. What will head office do when the root of that behavior is management itself.

For a child only acts within the firm boundaries the parents set.

Actually disgusted. That's like the petrol pump guy saying I'm not helping you because we as the petrol guys said I'll only do this one and you do that one only. Hmmm

0
Replies (2)
BP Southern Africa
BP Southern Africa's reply12 Feb 2019, 11:47
Official
Good Day,Thank you for taking the time to bring this to our attention, we appreciate it and value your feedback.We will investigate and get back to you shortly.
Kind Regards
BP Customer Service
CM
Caleb M's update27 Feb 2019, 11:20
Reviewer Update
I Want to thank BP Bram Fischer for their speedy response. The matter was tended to urgently and even though I couldn't recall they day, the resources, man power given and time allocated to the incident blew me away. The owner of the BP kept me informed, always updated me and I really have a huge amount of respect. I could tell the BP under his auspices is a well run unit and the above incident was in isolation. Caleb