Disgusted

Yesterday afternoon I went to the BP Umbilo Road service station. Now I am frequently there to put petrol in or for convenience to get something to eat and drink or to buy a take away. I went in yesterday to get ice cream as I'd been in on Thursday evening wanting a soft serve ice cream and I couldn't get one as get this, they had no ice cream. They promised me that even if I came in the evening yesterday I would get my soft serve ice cream. So I went in just after 4 pm and there was no ice cream once again. Why was there no ice cream? The boss had decided that because the weather was cooler noone would come in for ice cream and the machine must be cleaned!!! I understand that the machine needs to be cleaned, but since when do people not eat ice cream when it is cold!!!!!! This is a continuous thing with their take away. You can go in at 8 in the morning and they don't have what you want as it is already finished. Actually most days you can go in at anytime of the day and not get the take away you want. The boss's comment to me yesterday was: We can't have everything all the time!!! Ummm. If you are a take away you should have everything all the time. I'm shocked that a company like this has such a bad attitude. I have also seen besides there take away issue, the lack of compassion they have for their staff in the forecourt. They don't treat them respectively. This to me is shocking.