WM
Wandisile M
1 reviews | Active since Mar 2009
27 Jun 2019, 12:37
Customer service refresher is needed.
I went to one of your service station in Braamfontein, what a shocking customer service especially from one of your petrol attendants his name is Nkosana who when I asked he just looked at me and never said a word.I would offer free customer service training for you guys.This has definitely put a dent on your brand in my books.
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BP Southern Africa's replyOfficial
28 Jun 2019, 15:06Good day Wandisile,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with BP Braamfontein team.
.
Kind regards.
Customer service team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with BP Braamfontein team.
.
Kind regards.
Customer service team
BP Southern Africa's reply28 Jun 2019, 15:06
Official
Good day Wandisile,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with BP Braamfontein team.
.
Kind regards.
Customer service team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
As per our telephonic discussion. We will escalate this matter with BP Braamfontein team.
.
Kind regards.
Customer service team