Complaint Regarding Card Machine Failure and Loyalty Points – BP Rantol Garankuwa

I am writing to formally lodge a complaint regarding a frustrating experience I had at your BP Rantol Garankuwa station on the morning of 2nd August 2025 at 7:25 Am.

Upon attempting to pay for fuel, I was informed by the petrol attendant that the card machines were not working. Despite this, I overheard the attendant telling other staff, “Why not use the new machines?”—suggesting that functional equipment was available but not offered to me.

As a result: - I was unable to use my BP loyalty card or Pick n Pay Smart Shopper card, and therefore did not receive any points for my purchase. - The service felt dismissive and disorganized, especially considering BP encourages customers to rate their experience based on loyalty and service.

I value BP’s commitment to customer satisfaction and loyalty rewards, but this incident left me disappointed. I kindly request: - An investigation into the card machine issue at this location. - Restoration of the loyalty points I missed out on. - Assurance that staff are trained to offer working equipment and prioritize customer experience.