complained

good day I went to BP garage in East London at Berea on the 1st of August 2022 around 18h00 I was assisted by a petrol attendant with the name of Thabile. when he approach me he didn't greet me at all although i greeted him. I ask him to put petrol and was about to give him the key of the tank he just went straight to the tank.

he than finish putting in the petrol, I than had my card in my hand for the speed point, he than took the card I put in the pin, he gave me the receipt and left in this time he never talk or greeted me in any way. my windscreen was dirty and I expected him to attend to it, as he left a bronze Kia Picanto and the driver was a white lady.

he very friendly greet this lady with a warm smile and another attendant went to check he wheels, he Thabile went to the bonnet and check the oil and give her the very best service on the earth.

I than left and than I return because I was bothered about this. I went back and talk to another Petrol attended and I ask is there is a supervisor or manager on duty, he said no i ask for a number said i can ask the cashier. i than ask the cashier is the cameras working she said said yes.

i got the number, I than phoned in the Morning of 02 August 2022 i spoke to a lady who seem to be the supervisor. i gave her the complaint she than said she will give it to the manager and i can expect a call around pass 8. at 12 i than phoned back and said i haven't receive a call from your manager as yet.

the manager eventually phoned back and said she did have a talk with Thabile and he apologize for the incident. i than asked her did u have a look at the cameras she said it is not working( this is a brand new overall BP garage with an express store where the manager say the cameras is not working) i do not believe that. since the cashier told me the cameras is working. i asked her what action did she toom against him, she rep**** by saying a verbal warning.

i explain to this lady i have good reason to believe i was racially profiled. i got poor service because of being a colored he than give the white lady state of the art service and i believe the way she dealt with it was not proper.

I said to her call myself with the accused to your office as the manager and let he apologize Infront of you to me. I than asked what is BPs disciplinary process, she got very aggressive and ask me must she fire him i said call me to your office with him to apologize in person. i have reason to not believe the manager because i asked the cashier will Thabile be at work tomorrow when the manager is here she said no since he is working night shift.

she than said she will ask the retailer to call me, the amount of arrogance from this woman is amazing. i said to her i believe i was racially profiled based on the different service i received against that of the white lady, she shouted at me and said" do not come to me with this race issue" that was enough for me to believe they do not take the matter serious, she went so far and said i can go wherever i want to complain.