YS
Yolande S
1 reviews | Active since May 2015
07 May 2015, 12:10
Car mug refill up by more than 50%
When you buy a refill coffee at wildbean cafe with the car mug special that they have, they charge you R8.90 a coffee. Since Tuesday 2015/05/5 I have been paying R12.90 for a refill with the car mug. Apparently there was a price increase, i asked the lady at the counter and she confirmed it. There is no info anywhere in the shop about the increase. I feel that a price hike of R4 is a bit steep. needles to say, no more morning coffee stops for me at wild bean cafe.<br> I did log a query on the bp website about the price hike. They take 3 working days to respond.
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BP Southern Africa's replyOfficial
22 May 2015, 15:28Hello skinney,
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support
BP Southern Africa's reply22 May 2015, 15:28
Official
Hello skinney,
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support
Thank you for bringing your dissatisfaction to our attention.
We have conducted an investigation and realise that the site was still running the golden circle promotion which ended in 28 February as such the pricing you quote is that of the promotion.
The price adjustment made, was to the normal selling price which is not a significant adjustment to the normal retail price.
We do apologise for any inconvenience that may have caused.
Kind regards
Customer Support