BP you are failing me.

I don’t know how to express this frustration. BP you are failing me so badly. On Sunday 24 April 2016, BP 5th Avenue threw petrol into my diesel car. I waited for 5 hours to speak the owner. The owner Robert was not contactable. I was advised by insurance to speak to the owner to tell him his is liable, I then held off on the towing. After waiting 5 hours I contacted my insurance. Whereby I told them that the machanic told me he can fix my car. My insurance warned me that my vehicle is financed through absa and I told them my engine is insured, insurance advised me to speak to my dealership because not anyone can fix my car. So I had my car towed in. Monday was my off day , still no contact from BP owner. I tried to contact insurance to find out where my car is, and what should happen. I found out about 3:30pm my car was taken to Reeds N1 city. Where I was advised that I need to find out if the owner of BP 5th avenue is going to pay. They phoned him from Reeds N1 city, and handed the phone call to me, seeing he did not take my phone calls the Sunday. Today it has been 9 days without transport, I have to rely on public transport. And to top it off, Stephen from BP told me , The owner of BP said that his staff saw me driving my car , such accusations can not be tolerated. How long do I have to be without a car? I rely on my car everyday, this is unacceptable.