JM
Jock M

1 reviews | Active since Mar 2015

17 Mar 2015, 07:31

BP won't take responisbility

Contaminated petrol from BP, engine damage R60 000. Filling station owner admitted to a problem. <br> We have 2 witnesses of station's tank being drained the day after and BP Head Office's records reveal requisition of a fresh load.<br> <br> From a sample BP Head Office conceded the car's fuel contaminated with water. A further sample was also obtained from the station but only a full three weeks later, when the station replenished as stated above. They then had the impudence to declare a no-match. <br> <br> Pictures taken of station's tank show it out of commission and locked, the attendants saying BP technicians there most days and condemning the tank owing to ongoing problems of water. <br> Despite our vehement pointing-out of the sample mismatch, BP declared they not liable and more compelling evidence needed.<br> <br> Meanwhile the filling station owner refused to write a note supporting our case saying \his mother told him never to sign anything because it would always land him in trouble."<br> <br> We thereupon appealed to our insurer Alexander Forbes who paid out on the spot. <br> With all we had"

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Replies (1)
BP Southern Africa
BP Southern Africa's reply20 Mar 2015, 15:33
Official
Hello Jock Miller ,

We were informed that BP is in the process of responding to you in writing.
Kind regards
Customer Support