BP West Street Rude and Disrespectful to customers

I am lodging a formal complaint against the manager of BP West Street.

Their manager is rude and disrespectful. There was an issue with their machines and the network. It said the transaction was reversed but the money had left my account.

I was coerced into paying twice and was told that the money will return, but they don’t know when and it could be 24hrs.

While I was asking what the process is if the money is not reversed by then, the manager told me that I cannot leave until I pay again as the petrol in the tank was their property and then he walked away in the middle of the conversation. When I called out for him he ignored me and walked back inside.

I followed him into the garage and requested to speak to him to get his name and surname to lodge a formal complaint, I was ignored once again by the manager and the cashier said he is on a call. However, 2 mins later the security guard on scene walked in and was able to speak to him.

The petrol attendant refused to give me his name and surname when I told them that I would be reporting this incident to BP Southern Africa.

Upon reviewing the garage on Google, I found multiple complaints against the same person.

BP’s core values are respect and excellence and none were shown by that manager and the staff that refused to show any compassion or understanding.