LM
Lesego M

1 reviews | Active since Jan 2015

16 Mar 2017, 19:06

BP Waterkloof Ridge unaware of Vitalitydrive fuel rewards

<p>I went to BP Waterkloof Ridge on Solomon Mahlangu Dr in Pretoria to fill up my tank using the Vitalitydrive fuel reward. I informed the petrol attendent of this but he was unaware of the process and requested the assistance of his supervisor- DAVID MAWELA. The petrol attendent explained to him but to my dismay, the supervisor turned to me and responded in a condescending and extremely dismissive manner that "a go kgonagale, o kreya di rewards mara o kase tshele petrol ka tsona" which means "that is impossible, you can get rewards but you cannot buy fuel with them". I then showed him the text from Discovery Insure but he just would not budge. I am extremely disappointed at the lack of courteous customer service. This was not the first time I use fuel rewards at a BP and for a supervisor to dismiss me in the manner he did like I know nothing I am talking of is flabbergasting. Very disappointing..</p>

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Replies (1)
BP Southern Africa
BP Southern Africa's reply17 Mar 2017, 08:18
Official

Good Day,

Thank you for taking the time to bring this to our attention, we appreciate it and value your feedback.

We will investigate and get back to you shortly.

Kind Regards

BP Customer Service