MB
Marisa B
1 reviews | Active since Oct 2017
15 Mar 2023, 22:16
BP sucks: cnr 1st Avenue and Bram Fischer Drive, Randburg.
An inexperienced petrol attendant damaged my petrol flap by trying to force it open 10 March 2023. My petrol flap was perfectly fine before this fill-up. No uniform on either the "attendant". Who is now going to buy the touch up paint to fix this? I have visited this site numerous times before and the service is pathetic.
Even the Tyre pumps not calibrated.
You ask them to clean your car windows: they clean the front and leave the back. And sometimes not at all. Maybe the site physically "revamped" but the service levels even worse than before.
They don't respond to complaints either. They suck.
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Replies (2)
BP Southern Africa's replyOfficial
28 Mar 2023, 17:02Good day Marisa,
Thank you for bringing this to our attention.
Could you advise if you sent a complaint to us and if so could you provide me with your reference number so that I can take a look at this for you.
Kind regards,
BP Customer Services Team
Thank you for bringing this to our attention.
Could you advise if you sent a complaint to us and if so could you provide me with your reference number so that I can take a look at this for you.
Kind regards,
BP Customer Services Team
BP Southern Africa's reply28 Mar 2023, 17:02
Official
Good day Marisa,
Thank you for bringing this to our attention.
Could you advise if you sent a complaint to us and if so could you provide me with your reference number so that I can take a look at this for you.
Kind regards,
BP Customer Services Team
Thank you for bringing this to our attention.
Could you advise if you sent a complaint to us and if so could you provide me with your reference number so that I can take a look at this for you.
Kind regards,
BP Customer Services Team
MB
Marisa B's updateReviewer Update
28 Mar 2023, 17:20Customer Query REF No: ***3. The dealer has not bothered to come back to me even though he is perfectly aware I have logged this complaint. Does he think by ignoring it its going to go away? I hope you inform him ignoring customer complaints is not the solution.
MB
Marisa B's update28 Mar 2023, 17:20
Reviewer Update
Customer Query REF No: ***3. The dealer has not bothered to come back to me even though he is perfectly aware I have logged this complaint. Does he think by ignoring it its going to go away? I hope you inform him ignoring customer complaints is not the solution.