BP SESHEGO RAMETSE BOLDLY REFUSED TO POUR PETROL IN MY CAR AND INSISTED I SHOULD DO IT MYSELF.

BP SESHEGO RAMETSE has despicable customer service. I was denied assistance and told boldly by the petrol attended that he will not willingly pour me petrol & as a result I waited there for an hour with no mediation whatsoever.

I went there to fill up my car today before the midnight petrol hike & as expected it was full and jammed. Fine I get to one of petrol pumps and there are 3 cars ahead of me, I wait to a short time and eventually pull up next to the petrol pump. The petrol attended then requests that I should allow the lady to jump in front of me cause it appears she has been waiting I agree. He then instructs I use the other pump on the other side, I put my car in reverse and back up my car to the other side and eventually park and release my petrol tank he furthermore requests that I should move forward and let another gentleman in to assist before me. At this point I declined profusely citing that I'm already Park and released my petrol tank cap. He starts being aggro & insist he won't pour petrol for me I should do it myself.

We waited for almost an hour in a jam packed service station with several cars behind me. This gentleman refused to give me his name and he was not wearing a name tag either. He furthermore stated that I should never come back to fill petrol in 'His' station again. I managed to speak to a gentleman by the name of Tshepo from Pick 'n Pay express who swiftly phoned the supervisor who in turn gave me the run around and had to get someone else to who was adjacent to us to assist me.

I'm appalled with this level of unprofessionalism and evident prejudice. My rights as a consumer were infringed under the The South African Consumer Protection Act, No 68 of 2008. RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY that is Timely performance and completion of service.

I demand a redress by BP Southern Africa. For further information you may contact me cell : *** email : ***

Thank you.