CN
Chrisan N
1 reviews | Active since Mar 2009
10 Dec 2019, 09:10
BP Rivonia (Rivonia Road) Water in Petrol
I filled my car up at BP Rivonia Road with 95 Unleaded at pump 1 and on my way home the car lost power and started jerking when driving it. I went to my mechanic and after a process of elimination he discovered water (or some other substance) in the fuel tank. I phoned the Petrol Station and they took down my details (and time of transaction, amount paid, vehicle registration number, contact details etc.). No one as contacted me yet. We had to empty the whole tank, flush the system replace all filters and refill the vehicle. I understand that it has been raining non stop for days but the least they could do is get back to me....
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Replies (5)
BP Southern Africa's replyOfficial
11 Dec 2019, 09:05Good Morning Chrisan,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We have tried calling you on the number provided, but all attempts have been unsuccessful as your phone rings to voicemail.
Could you perhaps provide us an alterative number we can reach you on.
Kind regards.
Customer care Team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We have tried calling you on the number provided, but all attempts have been unsuccessful as your phone rings to voicemail.
Could you perhaps provide us an alterative number we can reach you on.
Kind regards.
Customer care Team
BP Southern Africa's reply11 Dec 2019, 09:05
Official
Good Morning Chrisan,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We have tried calling you on the number provided, but all attempts have been unsuccessful as your phone rings to voicemail.
Could you perhaps provide us an alterative number we can reach you on.
Kind regards.
Customer care Team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We have tried calling you on the number provided, but all attempts have been unsuccessful as your phone rings to voicemail.
Could you perhaps provide us an alterative number we can reach you on.
Kind regards.
Customer care Team
CN
Chrisan N's updateReviewer Update
12 Dec 2019, 12:05 Hi there
If your number comes through as a no number my Truecaller will reject it. Do you have a secure email or direct number where I can send an alternative number?
Kind regards
Chrisan
If your number comes through as a no number my Truecaller will reject it. Do you have a secure email or direct number where I can send an alternative number?
Kind regards
Chrisan
CN
Chrisan N's update12 Dec 2019, 12:05
Reviewer Update
Hi there
If your number comes through as a no number my Truecaller will reject it. Do you have a secure email or direct number where I can send an alternative number?
Kind regards
Chrisan
If your number comes through as a no number my Truecaller will reject it. Do you have a secure email or direct number where I can send an alternative number?
Kind regards
Chrisan
CN
Chrisan N's updateReviewer Update
12 Dec 2019, 12:06A sample (2lt) of the fuel drained from the tank was given to the station as per their request. They indicated that Head Office requested it for testing.
CN
Chrisan N's update12 Dec 2019, 12:06
Reviewer Update
A sample (2lt) of the fuel drained from the tank was given to the station as per their request. They indicated that Head Office requested it for testing.
BP Southern Africa's replyOfficial
12 Dec 2019, 12:29Good afternoon Christian,
Thank you for your patience. I can confirm that yes indeed we have requested this data for testing as part of our process for petrol guarantee.
We will make contact with you once feedback is received. The site may too get in contact with you on the matter.
Kind regards,
Customer Care Team
Thank you for your patience. I can confirm that yes indeed we have requested this data for testing as part of our process for petrol guarantee.
We will make contact with you once feedback is received. The site may too get in contact with you on the matter.
Kind regards,
Customer Care Team
BP Southern Africa's reply12 Dec 2019, 12:29
Official
Good afternoon Christian,
Thank you for your patience. I can confirm that yes indeed we have requested this data for testing as part of our process for petrol guarantee.
We will make contact with you once feedback is received. The site may too get in contact with you on the matter.
Kind regards,
Customer Care Team
Thank you for your patience. I can confirm that yes indeed we have requested this data for testing as part of our process for petrol guarantee.
We will make contact with you once feedback is received. The site may too get in contact with you on the matter.
Kind regards,
Customer Care Team
CN
Chrisan N's updateReviewer Update
09 Jan 2020, 06:59its now been a month and I am really having a hard time making contact with anyone. Numerous emails have been sent and I have not had any responses. I have had phone calls but no follow-ups after that as promised.
Please advise.
C
Please advise.
C
CN
Chrisan N's update09 Jan 2020, 06:59
Reviewer Update
its now been a month and I am really having a hard time making contact with anyone. Numerous emails have been sent and I have not had any responses. I have had phone calls but no follow-ups after that as promised.
Please advise.
C
Please advise.
C