BP Rewards Competition- An absolute Disappointment and TERRIBLE CUSTOMER SERVICE FROM BP REWARDS TEAM.

I always fill up fuel at the BP garage , Gauteng Province.I entered the BP rewards competition probably like over 4 times now. I received an sms on the 30th of October 2024, stating that I must verify details (which I did) and that BP will contact me in 7days as I have won BP reward points . We are now in December, nobody has contacted me,instead I contacted BP ,via the customer care email, I got a response from a person that said to me he will refer this to the relevant department to check and that "I must remind him"..... Seriously, is this how you treat customers ? When I responded to the email stating that I am going to take this to higher legal authority, the Manager in charge of this Competition then called me. He promised me that he will inquire and get back to me,but he didn't. Ever since I have been trying to call him,the call just says that he is not available. This BP Competition has really dampened my spirit, chasing after something that I have won,this is such a disappointment. I will not recommend BP to my friends family and colleagues going forward. Terrible customer service!!!