rK
raoul K

1 reviews | Active since Mar 2019

25 Mar 2019, 16:34

BP - Paraffin in Diesel

Filled up with diesel at BP 123 Jan Hofmeyr Road . Located here : https://www.bp.com/en_za/on-the-road/south-africa/find-your-nearest-bp.html?stationid=WESTJANA2R

My vehicle started to behave very erratically , clouds of grey smoke. Smell of paraffin in the diesel fumes.

Reported to BP on their website, no response as yet

0
Replies (4)
BP Southern Africa
BP Southern Africa's reply25 Mar 2019, 21:59
Official
Good day Raoul,

We're sorry to hear about the problem you've experienced with your vehicle. 

We will be sure to get in touch with you shortly regarding this matter and gather more details so we can look into this issue.

Kind Regards,


rK
raoul K's update26 Mar 2019, 15:56
Reviewer Update
Still waiting to be contacted .
BP Southern Africa
BP Southern Africa's reply26 Mar 2019, 17:50
Official
Good day Raoul,

We've tried contacting you but have not been able to reach you.

Kindly advise if your contact details are correct and we will give you a callback.

Regards,

The BP Support Team
BP Southern Africa
BP Southern Africa's reply26 Mar 2019, 18:17
Official
Good day Raoul,

Thank you for taking the time to talk to us regarding the problem you've experienced at BP Westville Motors.

We will investigate this issue and make sure the issue is addressed accordingly.

We have set a follow up to provide you with feedback and will be in contact with you asap.

Thank you for your patience and understanding while we attend to this matter.

Regards,

The BP Support Team