TM
Tshepiso M

1 reviews | Active since Dec 2015

10 Dec 2018, 15:05

BP Kew Skrewed Me Over | R200 Petrol But No Single Bar In My Petrol Gauge

I tried filling up my vehicle with R200 petrol but there was load shedding at the time.

The petrol attendance insisted on filling in the petrol in my car and but only went far as filling R192.

And then the weird thing happened, when I was about to leave the garage (BP Kew), I noticed my petrol gauge has not moved up.

I didn't drive away from the garage, I called the guy (petrol attendance) to show what just happened. They guy didn't want to help or even hear my story. He even accused me of suspecting him of *****ing.

He then told me to go get my recipe from the tellers, though he was the one helping me out.

I spoke to his supervisor by the name of Tshepo. He told me straight, there's nothing he can do to help me out.

Though I didn't even drive away from the garage. He didn't want to hear my story - nothing.

He gave me a number to BP help desk to sort out the issue, he didn't want to sort it out at hand (stupid strategy).

I called the number, but it was for maintenance only, they don't deal with customer queries.

I wasn't fighting with the garage, I was only trying to get my money's worth of petrol, but no, the managers of that BP wasn't interested.

I even spoke to the manager of the garage (Philip Kekana) but then he called the 24/7 security guys for me, though he wasn't even at the garage to assess and solve the situation.

Owner of the garage didn't even bother to come, it's just a R200 dispute to them I guess.

So, I'm writing this review out of disappointment and anger of the service I got from BP in Kew.

I wouldn't recommend their services to anyone. I've been using them for the past 2 months but yoh! their service is sh*t.

I paid them with my hard earned money and got no value in return.

No more BP Garage for me anymore!!

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