SA
Susanne A

1 reviews | Active since Jun 2016

04 Jan 2020, 16:11

BP Groblersdal charges an extra 16c a litre of 93 unleaded petrol - so R16.00 per litre instead of R15.84

We filled up our car with 93 Octane unleaded petrol at BP Groblersdal on Thursday 2nd Jan 2020 and were shocked to find out that we were charged R 16.00 a litre of 93 Octane unleaded petrol when the announced petrol price for inland is R 15.84 from Wed 1st Jan 2020. I have checked with many other petrol stations, including other BP petrol stations, and the price everywhere is R15.84 per litre. Is the BP in Groblersdal *********** its customers by making a quick extra few cents per litre???? I thought that there are only 2 official petrol prices for the various different Octanes of fuel, a coastal price (Cheaper than inland) and an inland price. As announced by the energy department, the inland petrol price to 93 octane unleaded petrol is R 15.84 (down 4c a litre) from R15.88 in December 2019. Needless to say, I contacted the manager of BP Groblersdal, just to be told that they are in a different zone and therefore they are allowed to charge more - it is a levy added for them - REALLY???? I have contacted BP South Africa with proof of the price we were charged at their franchises petrol station in Grobersdal and await feedback.

0
Replies (1)
BP Southern Africa
BP Southern Africa's reply20 Jan 2020, 10:03
Official
Good Morning Susanne ,

We're very sorry to hear about the bad experience you had at one of our BP sites.

We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.

Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.

We look forward to your prompt response.

Kind regards.

BP Customer care team