BP Garage Rustenburg Poor Poor Service

Took my vechile in for a wash the afternoon of 27th April 2019 (at BP Garage Safari Gardens, Rustenburg) , at their wash bay. When I stopped there no one told me where to hand in my keys, I walked around aimlessly and eventually gave my keys to a guy working at the car wash, two rude old gentleman just stood there. Eventually went to the till to pay my vechile ,6 HOURS later I went to pick up my vehicle only to hear that they did not wash my car because they did not have a slip, no one informed me that I should hand in a slip before they wash my vehicle (I payed when I dropped my vehicle). I stood outside trying to speak to a Manager and all I was told by a Juan luc is that they are not allowed to give out a Managers number. Poor Poor service.....If you own a garage that is part of a franchise one should think there should be some sort of reporting system or accountability , all I got was I shrug from the people working there. Unacceptable service and more so unacceptable handling of the matter when I complained. Not even a sorry. We have a business and regurally fill our fleet vechiles there , this will now stop. Pathetic!!!!!