AS
Aubrey S

1 reviews | Active since May 2016

22 May 2016, 17:35

BP garage Riebeeckstad bad service

<p>Numerous times before I had problems at BP garage in Riebeeckstad and tonight again. About two weeks ago I stopped there to pump up my wheels and the guy told me that he can't because there is no air while another guy was pumping up his wheels right infront of me and there was nothing wrong with the air. On another occasion one of the workers said that he can't pump my wheels because there are other clients that has to be helped, but I'm a client aswell aren't I? But tonight takes the cake, I wanted to fill my car up with gas and I sat there for 10minutes without service, I asked one of the workers for service and he turned around and helped another client that has just drived in after I have sat there for 10minutes waiting for service. How does that work? I think it's pathetic and that they deliver very poor service since it is not the first time that I have encountered problems at this specific garage.</p>

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Replies (3)
BP Southern Africa
BP Southern Africa's reply24 May 2016, 13:07
Official

Thank you for taking the time to bring this to our attention, we appreciate your valuable feedback and apologize for any inconvenience caused. We will investigate this concern and a customer service representative will be in contact with you.

Regards

Customer Support

AS
Aubrey S's update24 May 2016, 16:17
Reviewer Update
I know the manager of BP Garage in Craib Avenue Riebeeckstad personally. She sent me an email and I went to see her. During this meeting we had, we have sorted out the problem in the most appropriate way and she apologized to me. Relevant attendant has been dismissed for poor work performance and I am happy. She gave me her cellphone number for future problems if o there should be any. Thank you to miss Louan Verweij for the help.
BP Southern Africa
BP Southern Africa's reply25 May 2016, 10:32
Official

Dear Aubrey,

Thank you for the positive feedback- we truly value you.

Here's to wishing you a continued happy driving and safe motoring with BP.

Regards

Customer Support