SA
Sylvia A
1 reviews | Active since Mar 2015
18 Jul 2019, 15:30
BP garage Epping bad service
Good Afternoon. I went to BP garage in Epping, the one right opposite the station, which is also next to Hyper chickens. I waited for a few minutes and left as no one assisted me. I drove away and got all the looks from the people working there. How long is one supposed to wait before you can be served? The one attendant was busy in front of me and told me to wait. She was done with the customer in front of me and went back into the office. That is when i left cos i could really not waited that long. Please give me feedback on my upset visit to this petrol station
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BP Southern Africa's replyOfficial
19 Jul 2019, 08:33Good morning Sylvia,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to make contact with you but attempts have been unsuccessful. We have now escalated that matter with our team at the Rays service station where management will be in contact with you regarding the matter.
Regards,
The BP Customer Service Team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to make contact with you but attempts have been unsuccessful. We have now escalated that matter with our team at the Rays service station where management will be in contact with you regarding the matter.
Regards,
The BP Customer Service Team
BP Southern Africa's reply19 Jul 2019, 08:33
Official
Good morning Sylvia,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to make contact with you but attempts have been unsuccessful. We have now escalated that matter with our team at the Rays service station where management will be in contact with you regarding the matter.
Regards,
The BP Customer Service Team
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
We have tried to make contact with you but attempts have been unsuccessful. We have now escalated that matter with our team at the Rays service station where management will be in contact with you regarding the matter.
Regards,
The BP Customer Service Team