BP Equestria Pretoria East, poor service attendants

BP Equestria, Pretoria gave such poor service. When I arrived, there were approximately two vehicles lined up at each pump. Despite the clear queue and waiting customers, the attendants prioritised giving the vehicle ahead of us extensive “full service,” including washing both the front and rear windscreens. At one point, two attendants were cleaning the same vehicle’s windows. This caused an unnecessary delay of approximately 10–15 minutes.

Once they eventually finished, it was finally my turn. However, several attendants were standing around without assisting customers. When one eventually came to help me, I was informed that the machine was “stuck,” which caused further delay. To add to my frustration, my windscreen was not washed or wiped at all, despite the time spent servicing the previous vehicle in detail.

I had an engagement to attend and this entire experience caused significant inconvenience. I expect better service and efficiency, especially when there are customers clearly waiting in line.