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Adeeb E

1 reviews | Active since Jan 2023

30 Jan 2023, 16:43

BP Cape Town Airport- pathetic services

Worst experience at BP Cape Town Airport on Sunday 22 Jan 23.

It took 5 staff members to understand my complaint.

I gave my contact details to the superior and asked for Owner or Manager to call me the following day.

No call as yet.

Logged onto BP website and used email to log complaint for meeting with owner or manager to discuss my complaint.

Complaint - Customer Query REF No: ***3

States that I will receive contact in 48 hours but this was logged on Wednesday 25 Jan 23 and still no contact.

I’m willing to post daily until I have the meeting with the manager or owner

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Replies (1)
BP Southern Africa
BP Southern Africa's reply01 Feb 2023, 23:41
Official
Good day Adeeb, 

Sorry to hear of your recent experience with one of our sites. 

This matter has been escalated for further investigation and an update will be sent to your email. 

Kind regards, 

BP Customer Services Team