1 reviews | Active since Mar 2015
BP and Pick n Pay reward system is a ****!
This smart shopper partnership between Pick n Pay and BP is a ****. They once had a Friday promotion where if you fuelled up, you earned double points but every Friday the machines were always offline at numerous BP garages.
As if that wasn't enough, I have over the last three weeks been filling up my trucks and car at BP and I've lost so much on points wherein I could have simply gone to Shell or Engen who have proper benefits that are loaded instantly and one is updated regularly.
They tell you, one can't swipe over 200litres in points, where have they ever notified us as consumers of such a stupid limitation? To prove them wrong, I proceeded to swipe ONLY R100 which is round about an odd 7 litres and the damn thing still said offline!
This needs to be rectified least BP loses our trucks and our entire network as customers. Pick n Pay ecpress will also be hammered on the same footing.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services and in your case being provided with the wrong service provider
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.