Billing and Poor Service from Rudzani ( Manager)

On the 12 December 2015 I swiped my standard bank card for R40.00 petrol and as we were waiting for the network to respond and it kept on saying network error we tried again and again and eventually came back as declined and I used my capitec card and it went through , I came back to query this as I had received an sms saying that it went through and even when I went to checkon the atm it shows that it went through and I was told they never received that amount and each time I go there she makes me wait for longer than ten minutes and say she is busy and refuses to give me her details and say I must refer her as a manager ...This is disgusting and we have never had this in the past with old management and this management is poor and don't even know what customer service is..I want my money !!!!!! the bank confirms that this amount went through and should they want proof whom must pay for statements and I have just received a complaint again from two people in the neighbourhood saying I must forget because they are used to ***** people with their speed point ....I want that money ..she must say who she spoke to at the bank since she confirmed with the bank and her attitude too