TS
Tebatso S
1 reviews | Active since Jul 2019
06 May 2020, 16:17
Bad service Nyakiso
I waited for more than an hour for the service. Nyikiso or Nkanyiso refused to help me after i confront him why is he helping everyone beside me, his answer was go to the manager. I took him a video to expose him and the way his threatening me, he wanted to take my phone. He then went to the office as i followed him, he came with the manager and the manager told him to keep quiet as he was talking. The manager helped me without asking what happened. I will never fill up at bp no matter the province. What a bad annoying service
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BP Southern Africa's replyOfficial
07 May 2020, 09:16Good morning Tebatso,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
BP Southern Africa's reply07 May 2020, 09:16
Official
Good morning Tebatso,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
Customer care team.