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aerlene A
1 reviews | Active since Jun 2014
04 Feb 2020, 12:12
Bad service
On Friday night when we arrived we told we cannot fill up petrol. The exact time was 11:50pm Because they are doing routine checks in a not so safe area. It has never happened before... Then Tuesday morning I sent my staff to get me a pie Because I cannot eat meat due to health reasons They still sent me the wrong order I called it in they told me they were sending someone to correct the error 40mins later my boss himself went to exchange it and they were adamant that the error was not theirs.
Listen I don't want a refund but Im using this particular garage for over 9 years.
Step up your standards and call your old staff back.
They knew what our needs were and it was met.
Very ****ed.
Helpful (0)
Replies (3)0
Replies (3)
BP Southern Africa's replyOfficial
04 Feb 2020, 13:42Good afternoon Aerene,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
BP Southern Africa's reply04 Feb 2020, 13:42
Official
Good afternoon Aerene,
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
We're very sorry to hear about the bad experience you had at one of our BP sites.
We will be sure to take this up with the site management as the customer experience at our BP garages is very important to us and we are committed to ensure that our customers are provided with the best service, whether they refuel or use other services.
Kindly provide us with the site name you visited as per printed slip and we will escalate this matter further.
We look forward to your prompt response.
Kind regards.
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aerlene A's updateReviewer Update
04 Feb 2020, 15:14Bp Corner Klip and Lake Road
Grassy park
7941
My number
***
Aerlene
We hand in the slip at the wilde bean cafe once our order has been paid.
Grassy park
7941
My number
***
Aerlene
We hand in the slip at the wilde bean cafe once our order has been paid.
aA
aerlene A's update04 Feb 2020, 15:14
Reviewer Update
Bp Corner Klip and Lake Road
Grassy park
7941
My number
***
Aerlene
We hand in the slip at the wilde bean cafe once our order has been paid.
Grassy park
7941
My number
***
Aerlene
We hand in the slip at the wilde bean cafe once our order has been paid.
aA
aerlene A's updateReviewer Update
04 Feb 2020, 15:15Rockys service station
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aerlene A's update04 Feb 2020, 15:15
Reviewer Update
Rockys service station