Bad customer service ***

On the 27th of November I top up petrol at BP Garage in Diepkloof(Soweto freeway garage) only to find out the petrol had water within it.Had to tower my car to my place(haddon) on Monday evening then tomorrow tow it again to mechanic in Orlando only to find out petrol had water within. I was not the only one that had the problem with their cars. My car was towed to my mechanic in Aeroton, I submitted the quote on Tuesday and the manage(Rendani) advised that they will pay on Wednesday. I've asked the manage(Rendani) that since I don't have a car to fetch my family how are we gonna work around this, I suggested uber or taxi fare and will he pay and he said can I please look for something at a standard rate, use my money then he will compensate me. I've managed to organize a car for Tuesday, Wednesday and Thursday in the morning as the money to fixing my car was only paid on Wednesday at 15:45. So mechanic went to buy parts on Thursday morning.

I've submitted my KM that I've used since tuesday and wednesday as per our agreement with Rendani, I've ommited some of the KM as they've already spend a lot in fixing cars. From the 30th till today, I haven't heard anything from him(Rendani). When i call him he doesn't answer my call not reply to my text massages. I've been inconvenienced for 2 days and when they need to keep their promise I get a slap on my face. So much for such a big company to treat their client like trash. I would appreciate if I can get my money that I've used while my car was being fixed.

Regards Thami Thape