Bad Customer Service and Injustice

To the owner of BP Pinelands,

From a very dissatisfied customer

The level of customer service provide was pathetic, they do not take the consumers right or interest into account. I put in petrol on my way home 10th June at 16:30pm on my way from work, which was not registering when I drove away. I drove away waiting for the gage to move and it did not. I left as I thought it would eventually register and need to get home for my kids as my nanny was leaving. The next morning I called them as it was still not registering and my petrol light was flashing. I called them to explaining what had happened. Adel the manager of BP said I would need to email her the slips as proof which I did but there was a mail issue and they were offline for her to check whether or not the fuel was dispensed. I then drove up to her which is just down the road from work to resolve it. Upon investigation they found no fault and said that it could be my petrol gage that isn't working so in addition to the previous night’s petrol, I threw in petrol again to show my gage is working and miraculously there was petrol in the car. One of the other Staff Grant was witness to seeing that my gage was in perfect order. So what happened to the petrol which was supposedly dispensed on the 10th and never appeared? As it indicated that in fact there was nothing wrong with my gage. I was indirectly told that I must have driven it out or if I came the same day it would have been sorted. I had to follow up to establish what would happen and was told sorry we cannot do anything as all our reports show it was dispatched however it was not. I feel that the way in which this was dealt with was very unfair towards the consumer as I always put in petrol at that BP due to it being convenient as its up the road from where I work. But this is not valued.

Thanks a lot BP I will never use your facilities again even if you’re up the road as you have shown a valued customer means nothing and I am just another number.

Thank you Owner of BP you have shown how you reward your patrons, as your staff mentioned there is nothing you can do either. I have been inconvenienced and disregarded