Bad Customer service

it is with grate regret with the bad customer service experience from the BP Express in Corner Loveday Street and Village Road in Johannesburg.

1st I had an incident where I went to the shop to buy some milk, upon getting to the shop; as I was picking the carton of milk, the next carton of milk that was packed next to the one I was picking off the shelf split, when I picked it up I was meant to pay for the split milk and that was in early 2019. When I tried to reason with the manager the attitude I received from the manager was not good and eventual I ended up paying for that milk.

• The staff behind the till point is very rude and does not have customer service and the manager has the worst attitude eve. • When they have specials, the goodies that are supposed to be given out with the special is not given, just to make an example. The recent lunch box special have been nothing but a way to make customer buy more from this shop because the 3 lunch box special I bought from this shop, no lunch box was given and not even an apology for not giving the lunch box was given • The recent one is the one that occurred this Saturday; I went to the shop to buy and I forgot my book. Today I went to the shop to request if they can check their cameras for me to know who might have taken the book cause I am a regular customer there. I was taken from pillar to post, pointing at one another to can assist me; eventually an Indian guy who calls himself a manger refused to view the cameras and sited that he cannot view the camera all because I lost my book. I then requested the owners details of which he also refused giving and then I requested to know when does the owner come he said the owner comes whenever he wishes and he is adamant that he will not give me the owners details.

This and more the attitude that the staff at this shop displays against their customers a