Bad Customer Service

BP Edenvale North gave me the worst service last night to a point that they made me think I am stupid. I asked the petrol attendant to fill up my tank. As he was filling up he went to clean my windscreen as usual. I kept watching the petrol amount as it kept filling up and started wondering why this amount is getting more than what I usually pay. Next thing I see the petrol attendant running to stop the petrol as it was spilling. I opened my window and noticed petrol running from the back tyre down to my front tyre. The petrol nozzle had failed to click resulting in the petrol spilling. So I asked the petrol attendant who is expected to pay for the petrol that's on the floor due to the nozzle not clicking. He called his manager who, with an attitude and smirk smile, turns and asks why I will not pay for the petrol that has spilt. I ask him if he was in my place would he pay for petrol that is on the floor and not in the car. He in turn calls his manager and says to him "The same thing that happened last week has happened again". So the manager comes along, greets and asks what the issue is. I explain to him that the nozzle didn't click resulting in petrol spilling and I am not willing to pay for petrol that is not in my car because of their equipment issue. He says to me its my car that has an issue. I tell him that your guy has just said this this happened last week so how can it be my car as this happened last week to another car? We ended up in an altercation of which I proceeded to tell him, you have just lost a very loyal customer because of their attitude. If the approach by the managers was different, the outcome would have been different and I would have paid the full amount including what had been spilt. I was with a friend who said to me that she has stopped filling up at that petrol station because the petrol attendants always "lose" her tyres caps when checking the tyre pressure. She said that she has had bad experiences with the managers as well as their attitudes are horrific. As a loyal client, I was highly disappointed with that kind of service from both managers!