bad customer service

i went to bp service station to fill my car this morning around 11am, and when i arrived the attendant told me there are not filling the cars cause thers some maintenance going on, i asked when will it be done i was advised that they already took an hour, so it can take more hours. there was no notice or sign showing, i then asked for the manager, manager refused to come speak with me and the response was he was busy.<br> im so disappointed, is this how bp treat their customers?i always fell my car there , even have this avios card thing, but after today dont think ill go back ther, im not valued as a customer.