SM
Siya M

1 reviews | Active since Mar 2022

15 May 2020, 07:48

Bad Cashiers BP hydepark

I’ve never had such bad experience buying from a petrol station, esp BP garage. BP garage Hydepark has the friendliest staff except for the ladies by the cash window, today after along time I decided to visit again. One lady working there with bald head is so arrogant, to get pies its all a pleasure, but the pay point is the worst experience. I hope more people raise a flag about it. Those ladies are just the worst. For me to pay I must push that slide so I can insert my items. Those were instructions from her, looking on the other side, she’s got a handle to push and pull. I really feel uncomfortable touching surfaces because of this pandemic but I had to cause I needed food. Bigups to the petrol attendance outside and ladies at pie section. Cashiers its a Zero out of ten! Very rude!

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Replies (1)
BP Southern Africa
BP Southern Africa's reply15 May 2020, 11:20
Official
Good morning Cia,

Kindly accept our sincerest  apologies for the level you have received from our team on site. I can assure that this is not the  level of customer service we aim to provide our customers.

We have tried to make contact with you this morning but your phone rings to voicemail. In the meantime please provide us with the site name you visited as per slip and will escalate this matter further.

We look forward to your prompt response.

Kind regards.

Customer care  team.