Did my research, thought they were legit, but... you decide.

20 March 2024: Order placed for two items. 2 April 2024: No delivery, no communication from Boxful, sent a mail to follow up. 4 April 2024: No delivery, no response to my mail. Sent another mail as well as messages on Facebook and Instagram. Get a response with apologies and that my order will be shipped out as a priority. 5 April 2024: Get a mail from Boxful saying my order has been shipped, with a tracking number. 10 April 2024: No delivery. Tracking number given to me on 5 April does not work on courier’s track-and-trace webpage. Sent a mail to Boxful asking for an update. 11 April 2024: No delivery, no response to my mail from Boxful. Sent additional message to Boxful on Facebook; Instagram does not allow to send more than one message to non-friends. Boxful responds to my mail – apologising again, stating that my order was not shipped because one of the two items is out of stock, and I can either wait 3 weeks for new stock or substitute for something else. In response, I asked for a refund of the full order since I have already waited 3 weeks and I do not want anything else. 15 April 2024: Since no response to my last mail or a refund has been forthcoming, I have decided to write off Boxful as a sad mistake. In my opinion, this is not how a legitimate and responsible business behaves towards its customers, especially when things go wrong.