Shocking for a first time customer

I am extremely disappointed in this restaurant, it was my mates birthday lunch we were a group of 10, I was extremely excited to try this restaurant out it seemed classy and a vibe, but I was I extremely wrong first your service was shocking we weren’t allocated 1 waiter but 4 which made it hard for us to hard to order, poor service the waiters where not friendly and when you asked them a question or to bring you something they did it with a lack of enthusiasm and very sour attitude that was absolutely disgusting for a first time customer it was **********!!! To witness this I have never been more disappointed in my life, your manager where no where to be found and waited 5 minutes for a waiter to helps us your food was another story, while eating my butternut I bit onto a chef coats button that nearly broke my tooth also my friend had a hair in her food, while your head chef sat by the table and wasn’t helping or guide his staff to cook the meal back absolutely shocking service it took 20 minutes to make a Cappuccino. I am extremely disappointed and well never be coming back to this restaurant for the price of the food we paid we expect the service to be up to standard but was below poor and Borderline shocking, I hope of the survival of the restaurant this is sorted but you will never see me again PS IF I COULD GIVE HALF A STAR I WOULD!!!