Very bad service

My name is Jarmila Kozisek and I've had very bad service from this above-mentioned company. I cancelled an offer to purchase with someone who is their client. I sent them an email on 25 September 2020 explaining all the details. I've asked the conveyancing Lawyer for a way forward as I would like to have my R19066. 00 back that I paid them. I've been given the runaround since then. Last week I called them and I left 2 messages for Michiel Bouwer to contact me as I was advised that he was going to deal directly with my case. He never called me. Monday I called back and I was advised my his PA Belinda that my case was given to someone else and she will call me the following day. The following day I called back and the PA informed me that this new person tried several times to call me, but I told her that I had no missed calls, I've literally been glued to my phone the whole day waiting for this phone call. I've left several messages and still no communication. I called back yesterday as I also did not receive the email this lawyer said she had sent me and the PA has the nerve to have an attitude with me. Today is a new day and still there is no email or no phone call or no way forward. I suffer from anxiety and post partum depression and all I wanted was just to be settled in my own home with my kids man. I've literally been calling them everyday this week and left several messages and this is how they treat me. This experience has left me shattered.