Do not stay at Boutique Villa Guesthouse - Somerset West

Safety & Trust are two vital elements when staying in any accommodation, and yet both of these elements were broken when staying at Boutique Villa Guesthouse - Somerset West.

Within the first day of staying at the accommodation my jewelry was removed from the locked safe and all packed clothes were thrown into our bags from our checked in room as they had double booked the room we were staying in.

Without my knowledge or consent the accommodation took it upon themselves to move me out of my room into another room.

My facial products that were not closed during the moving process had now leaked all over the clothes that had been packed into bags, now creased an ruined.

My request to the owner to move out and a refund for the days still outstanding at the accommodation fell on deaf ears as owners response to this was "I hope it did not ruin your day."

I still have clothes, jewelry and other personal items missing from this ordeal and would highly recommend no one books here.