Boutique@Milner Bad Conditions and no refunds

We booked into Boutique@Milner Guesthouse on 28 June 2025, and had to pay upfront before even arriving whihc we did. The incorrect room was allocated to us and the facility was appalling. The aircon didnt work, beds didnt have clean sheets and the fridge had 2 ****roaches in. We didnt even pack out our luggage and left. Upon phoning reception (Lucky) and apologised for not staying in those conditions and requested a refund. It was declined by Lucky and our emails for the refund is being ignored. The Guesthouse is definitely not in the condition as advertised on Bookings.com, They referred us to Bookings.com and we canceled the reservation the same day and Bookings.com is referring us back to the Guesthouse. The Guesthouse must refund customers especially if immediate action was taken, didnt make use of the booking and communicated properly. This is a perfect example of the false advertising and NO customer service. Absolutely disgusted