1 reviews | Active since Sept 2020
Refund rejected - Not accepting voucher
Bounce has such an issue to refund money. After having a discussion with George on Saturday 08/10/2022 regarding a refund which he claims to have been confirmed by his manager Nandi that a refund would be made to us, now they have refused to keep their word. Now they want to provide me with a voucher that may never end up being used as this was a once off experience that was booked for a birthday event. This is such terrible service experience especially after their management agrees to give a refund whilst you are physically there and thereafter now don't want take on responsibility. I will never recommend anyone to book at bounce due to this poor service received.
Please can you provide us with more information about this as well as your contact details via enquiries (at) bounceinc (dot) co (dot) za. We will investigate this with the venue as soon as you email us and get back to you asap.
^KC
Best regards,
Please can you provide us with more information about this as well as your contact details via enquiries (at) bounceinc (dot) co (dot) za. We will investigate this with the venue as soon as you email us and get back to you asap.
^KC
Best regards,
We have followed up with the Menlyn Maine venue as well as our contact centre. We can confirm that we spoke to your wife earlier this morning. When booking the party we did make it clear that we do not offer refunds however we can assist in rescheduling a jump time. As one of your guests could not make it, we offered a voucher for that jumper to attend on another occasion. We are aware that your wife requested the recording of the booking call which we have made available. We are happy to reschedule that jumpers session when they are willing return.
Thank you for your support :)
^KC
Best regards,
We have followed up with the Menlyn Maine venue as well as our contact centre. We can confirm that we spoke to your wife earlier this morning. When booking the party we did make it clear that we do not offer refunds however we can assist in rescheduling a jump time. As one of your guests could not make it, we offered a voucher for that jumper to attend on another occasion. We are aware that your wife requested the recording of the booking call which we have made available. We are happy to reschedule that jumpers session when they are willing return.
Thank you for your support :)
^KC
Best regards,