YOU HAVE BEEN WARNED

I am not in the habit of writing reviews but I can not warn people enough against this company. As you can see for yourselves the general ratings are either 1 star or 5 stars. I can only imagine the 5 star reviews are lies or are paid adverti*****t because my review would be 0 if that were possible. I made a large online purchase on the 3rd of August and said purchase was cancelled on the 6th of August, before it was fulfilled. I sent an email and when I got no response I started calling and sending more emails and tried their online chat before resorting to only calling. First of all the only number they have that is functioning is ********** 104, that is the sole number for that company, any other number associated with them does not work. They only start taking phone calls around 10:30am and you will be very lucky if they answer the phone because it will most likely be engaged or the network will be busy. It takes 21 rings before the call is dropped, I know this because i spent countless hours trying to get hold of them. When they do answer you will have to speak to either Michelle or Rudy who will enquire about your concerns and assure you they will speak to "accounting" or "management" or whoever else they need to speak to you solve your problem. In my case I requested a refund for my purchase and had to have the same conversation no less than 15 TIMES with them for weeks because every time I requested a refund they told me that the refund will be done and it will be processed on a friday or tuesday or whichever day they felt like mentioning. But nothing was ever done. They also mention that the Accountant, Wayne, or Manager are unavailable and they are always unavaillable and there is no number or way of contacting them. So every single time you manage to contact them you will hear "I have done everything I can from my side, you can call back tomorrow". This process can drag on for WEEKS. It took me 7 weeks of calls and emails and having to deal with their incompetence to finally get a receipt for my refund which Im still waiting to reflect on my bank account and hope will by monday. They have no regard or care for their customers nor their interests and you have to chase them at the cost of your own time and money for them to finally either fulfill your purchase or return YOUR OWN money. This is their common practice and they are used to dealing with unhappy customers because That is the way they do business, without consequences. If I had more time, money and energy to waste with them I would have gotten a Lawyer and exercised my right to cite the consumers protection act. I can only hope they will eventually get what is coming to them. PLEASE DO NOT BUY FROM THEM, you have been warned. If you have already made the mistake of purchasing from them and are stuck where I have been for the last 7 weeks DONT GIVE UP and dont give them a break. Call Michelle every single day to remind her of her incompetence and how you are sitting waiting for her company to do their job because they can and will forget about you. Never ever will I buy anything from them and will make sure to spread the word far and wide about what a **** they are.