Worse online shopping experience ever - Bottleshop!

I ordered international beer, paid for it, and its not a cheap buy. Ordered on the 30.10.2018, early morning. Got confirmation that my order was awaiting shipment. On the 31.10.2018 i contacted the Bottleshop to find out when i will receive my order considering i have a important function with directors and clients and need the beer to be here before 12h00 on the 01.10.2018. The girl i spoke to told me my order will be delivered to me on the 01.10.2018 between 13h00-17h00 of which i was very unhappy about because i needed it for 13h00 for the lunch. i asked if i could rather cancel my order and have my money refunded and she said no we do not do refunds. So i made effort and arranged my lunch for the clients and directors for later the day after 17h00. At 16h45 i phoned the Bottleshop again to ask where my order is, the lady who assisted me said sorry the order will not be there today and we are not sure where the order is. And she asked who i spoke to the previous day and that whoever i spoke to should not have told me that the order will be there between 13h00-17h00 because the courier who delivers the order are all different courier companies and operate with different deliver times. I feel as client that has got nothing to do with me. Bottleshop staff gave me time and date for delivery and it never happened and now i have to hope i get refunded. Cause the lady told me she cant tell me when i will get my money back. i will never use this online shop again. There service is the worst ever! and the staff at your customer care needs proper training!